FlightStats Help Desk
Submit a request
Check your existing requests
What are the flight status codes?
Where does FlightStats get its flight status information?
Is the arrival time runway time or gate time? What's the difference?
What are the definitions for On-time, Late, Very Late and Excessive delays?
How frequently do you calculate the on-time ratings?
Why is the the on-time rating for a flight not always available?
What are the limitations to flight tracking?
Why is the ability to track the position of my flight with FlightStats' Flight Tracker unavailable, inconsistent, inaccurate, etc.?
Can I track all flights on a particular route?
Do you have airport terminal maps?
How do you calculate the delay index?
What is the difference between a Boeing 737, 737-xxx, 73H?
Why is my mobile phone/device service provider not an option when using FlightStats' Flight Alert tool?
How do I add a flight alert?
How do I manage my flight alerts?
Mobile Site and Apps
FlightStats for Android
What is FlightStats for Android?
How do I use the My Flights feature in Flightstats for Android?
What is the flight status date range in FlightStats for Android?
FlightStats AirportZoom for iPad
The TripTalk and Flight Tracker icons are greyed out in FlightStats AirportZoom for iPad. Why can't I use them?
AirportZoom suddenly crashed on startup
Why are no flights available for some airports in FlightStats AirportZoom for iPad?
FlightStats for iPhone
What is the flight status date range in FlightStats for iPhone?
How do I see a flight on the map in FlightStats for iPhone?
How do I check flight status by airport in FlightStats for iPhone?
What is the pricing?
What is a Flight Status Flight ID?
Can the API data be displayed in my local language?
Pathfinder-XML Schedules & Routing
What is Pathfinder-XML?
How does Pathfinder-XML work?
How often do you update your flight schedule data?
How can I set multiple controls at once?
How do I save my report parameters?
How do I subscribe to a workbook or worksheet?